The human API

Note

Matthias Beitl wrote on

Now that Google Duplex is turning humans into APIs, you may want to re-read “Conversational Design” by @mulegirl. If you haven’t read it yet, get it at @abookapart.

Excerpt from the book “Conversational Design”: You are a system. A computer is a system. […] You interact with [a system] via a website, or an app, or a human, each of which in turn requires an interface.

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